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Privacy Policy

A Legal disclaimer

At Crystalgems.in, we value the trust you place in us when sharing your personal data. This Privacy Policy explains how we collect, use, and protect your information in compliance with India’s Digital Personal Data Protection (DPDP) Act and other applicable laws.

Privacy Policy

1. Information We Collect

We collect information to provide better services and a seamless shopping experience.

  • Identity & Contact Data: Name, email address, phone number, and shipping/billing address.

  • Transaction Data: Details about payments to and from you and details of products you have purchased. (Note: We do not store credit/debit card numbers; these are handled by our secure payment gateways).

  • Technical Data: IP address, browser type, time zone settings, and device information.

  • Usage Data: Information about how you use our website, products, and services.

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2. How We Collect Your Data

  • Direct Interaction: When you create an account, place an order, or contact us.

  • Automated Technologies: As you browse, we may use cookies and similar technologies to collect technical data about your equipment and browsing patterns.

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3. Purpose of Data Processing

We process your personal data only for lawful purposes, including:

  • Order Fulfillment: To process and deliver your gemstones and jewelry.

  • Customer Support: To respond to your inquiries and resolve issues.

  • Marketing: With your explicit consent, to send you updates about new arrivals or offers.

  • Legal Compliance: To comply with tax, accounting, and anti-fraud regulations.

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4. Consent and Your Rights

Under the DPDP Act, you are the "Data Principal." You have the following rights:

  • Right to Access: Request a summary of the personal data we hold about you.

  • Right to Correction/Erasure: Request that we fix inaccuracies or delete your data (subject to legal retention requirements).

  • Right to Withdraw Consent: You can withdraw your consent for marketing or data processing at any time.

  • Right to Grievance Redressal: If you have concerns about how your data is handled, you may contact our Grievance Officer.

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5. Data Sharing & Third Parties

We do not sell your personal data. We share information only with trusted partners necessary for our operations:

  • Logistics Partners: To deliver your orders.

  • Payment Gateways: To process secure transactions.

  • IT/Analytics Providers: To maintain website security and performance.

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6. Data Security

We implement robust technical and organizational measures (such as SSL encryption and firewalls) to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

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7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

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8. Grievance Officer

In accordance with the Information Technology Act and DPDP Act, the name and contact details of the Grievance Officer are provided below:

Name: Manash Kottkaar

Address: CrystalGems.in, New Panvel, Navi Mumbai, Maharashtra India 410206

Email: info@crystalgems.in

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